For Inmates' Friends, Families, And Visitors

Please be advised that JPay on-line deposits will no longer be accepted. In order to make a deposit into an inmate's account there are several options available:

• Go to AccessCorrections.com to make a deposit to an inmate's account.

• Download an Android or IOS app from your smart device.

• Call toll free 866-345-1884 to speak to a representative 24/7. Bilingual representatives are available.

• Go to a cash walk-in location. Visit www.CashPayToday.com to enroll and find a location near you. You can call 844-340-CASH(2274) for more information.

• Utilize the Lobby Kiosk at the Travisono Intake Service Center.

• Make a deposit in person at the Inmate Accounts Office, West Road, Cranston, RI between 9am and 11am or 1 pm and 3 pm.

• For more information about Inmate Accounts, click here

Visits are a privilege, not a right and this privilege may be approved, denied, suspended or revoked by RIDOC administration. Any visitor who violates any state law, DOC policy or facility-specific rule/procedure or poses a threat to a facility's security may have his/her visiting privilege suspended or revoked.

Each facility warden determines the facility's visiting schedule including the day and time for visits, the location and length of visits, the number of weekly visits per inmate and the number of visitors an inmate may have at any one visit. Each facility's schedule is different.

For more information regarding visiting schedules, dress code and other visiting rules, click here.

Please call:

401-414-2871

For questions related to parole or parolees, please call the Parole Board at 401 462-0902. For additional information about the Parole Board, click here.

Inmate abuse is not tolerated by the Rhode Island Department of Corrections. You are encouraged to bring such matters to the attention of the following:

• Deputy Warden or Warden of the facility in which your loved one is housed,

• Assistant Director of Institutions and Operations, or

• the Director.

In addition, this Department has two separate investigatory units' Office of Inspection and Special Investigations Unit that investigate legitimate complaints regarding both staff and inmate misconduct and matters related to institutional safety and security. Lastly, there is a State Police presence on the grounds.

To report staff misconduct:

Office of Inspection

39 Howard Avenue, Administration Building B, Cranston RI 02920

via collect call: 401-462-2551

To report inmate misconduct:

Special Investigations Unit

40 Howard Avenue, Administration Building A, Cranston, RI 02920

via collect call: 401-462-2282

To report criminal activity:

Rhode Island State Police Detectives

40 Howard Avenue, Administration Building A, Cranston, RI 02920

via collect call: 401-462-2650

Inmate life and operational issues (such as showers, telephone privileges, and recreation) are within the Warden's purview. Due to the volume of calls to the Director's Office, it is important that both inmates and their loved ones use the existing chain of command when reporting concerns.

Individuals who wish to may write to the Director directly. However, she will refer your correspondence to the proper party, since using the established chain of command will help ensure the appropriate staff member(s) answer(s) your concerns in a timely and consistent manner. You can send her a copy of any letter you write to any staff member. However, by writing to the Director only, you are simply delaying any necessary investigation and/or corrective action.

You should contact the Shift Commander at the facility (see "after hours" numbers above) who will in turn contact the chaplain. The chaplain will notify the inmate of the death as soon as possible.

Medical Program Director

Phone: 401 462-2678

Fax: 401 462-2000

E-Mail: medical@doc.ri.gov