The Rhode Island Department of Corrections recognizes that the experience of having a loved one or friend incarcerated is difficult and can be very stressful. We have attempted to centralize the most sought-after offender-related information under one heading in the hopes of making your experience go more smoothly. You are encouraged to explore the entire site as it might answer many of your questions more quickly and efficiently than a phone call or letter.
Securus and the RIDOC now offer an automated way for the public and inmates to get inmate-specific and general facility information directly over the phone without the wait! Access updated information 24 hours a day, 365 days a year by calling:401-414-2871
Friends & Family can receive the following general information or inmate-specific details:
How to send money
How to send mail
Inmate property policies
How to fund a Securus phone account
Inmates can dial “444” from any Securus phone to receive the following information about themselves:
Release date (if applicable)
Please be advised that JPay on-line deposits will no longer be accepted. In order to make a deposit into an inmate’s account there are several options available:
Go to AccessCorrections.com to make a deposit to an inmate’s account.
Download an Android or IOS app from your smart device.
Call toll free 866-345-1884 to speak to a representative 24/7. Bilingual representatives are available.
Go to a cash walk-in location. Visit www.CashPayToday.com to enroll and find a location near you. You can call 844-340-CASH(2274) for more information.
Utilize the Lobby Kiosk at the Travisono Intake Service Center.
Make a deposit in person at the Inmate Accounts Office, West Road, Cranston, RI between 9am and 11am or 1 pm and 3 pm.
The RIDOC mail procedure assists inmates in social, legal, business and other correspondence deemed appropriate.
All mail (letters, packages, etc.) is only accepted when arriving through the U.S. Postal Service. Packages arriving from any other source are not accepted.
No. Effective October 1, 2012, per policy, all incoming mail for inmates must be in a white envelope, with the exception of manila envelopes from attorneys.
No. Postage for all items sent to inmates through the U.S. Postal Service must be paid by the sender.
If the item has a return address it is sent back to the sender. If there is no return address, it is returned to the Post Office.
No. Inmates must purchase postage stamps through the inmate commissary. You may not give an inmate stamps at a visit.
No. Any cash, checks, postal notes, money orders, or drafts found in incoming mail are seized and forwarded to the Inmate Accounts Office to be deposited in the inmate’s account, according to RIDOC policy 2.09 DOC, Accountability of Inmate Money/Checks or a successive policy. A receipt of the transaction is given to the addressee/inmate, and a copy is placed in the inmate’s facility file. In order to mail deposits directly to an inmate’s account please view (link to inmate accounts).
Yes. The mailroom officer delivers the Certified Mail to the inmate who signs the green receipt card. This receipt is returned to the sender via the U.S. Postal Service. The mailroom officer also records the date the Certified mail was received and when it was delivered to the inmate.
No. As long as an inmate or sender bears the mailing cost, there is no limit on the number of letters inmate can send or receive. However, if there is a reasonable belief that it is necessary to limit the amount of mail an inmate send or receives to protect public safety or institutional order and security, assist the rehabilitation of an inmate, and/or prevent the furthering of illegal activities the inmate’s mail may be limited.
Yes. All incoming non-privileged mail may be opened inspected for contraband and read by authorized RIDOC institutional staff pursuant to 24.01-5 DOC Mail, or a successive policy. Incoming non-privileged mail is disapproved only to prevent interference with facility goals of security, order, discipline, rehabilitation, if it might facilitate, encourage, or instruct in criminal activity, or contribute to a hostile work environment. Disapproval is not based upon an employee’s personal views of the merit of such mail. The RIDOC reserves the right to disallow personal photographs and/or facsimiles which feature nudity.
If it is necessary to remove any item(s) from incoming mail, a written record is made of such action. A copy of the record is given to the affected inmate.
When contraband which is not otherwise illegal is found, a notice is sent to the inmate, and the contraband is returned to the sender at the inmate’s expense. If there is no return address, and the contraband that is not otherwise illegal, it is destroyed. For the procedures which are followed when illegal contraband is seized, please refer to policy 9.14-2 DOC, Procedures for Detecting and Controlling Contraband on or in the Possession of Inmates, or a successive policy.
Incoming mail is distributed to inmates within 24 hours of receipt from the U.S. Postal Service whenever possible, excluding weekends, holidays and emergency situations.
If a forwarding address is available; all First Class mail (letters and packages) is sent to inmates at the specified address. If an inmate has been transferred to an out-of-state facility or a federal facility mail is forwarded to the inmate in care of the warden of that facility.
If a forwarding address is not available, First Class letters and packages are returned to senders.
Mail for inmates should be sent to the post office box for the specific facility the inmate is currently residing in. Click on Contact Us to find the facility names and corresponding post office boxes. Also, be sure to include the inmate's identification number on the mail.
The information listed below is a brief overview of the RIDOC telephone policy. The entire inmate telephone policy is available by clicking here.
The RIDOC affords inmates reasonable access to telephones, consistent with their status, housing unit regulations and the guidelines contained in the policy.
Securus, the telephone system provider, has a webpage where inmates' families and friends can set up accounts to receive calls and prepay phone minutes. The link is: https://securustech.net/.
If you are an attorney of record for an inmate at one of the Adult Correctional Facilities (ACI) and wish to have your cell phone number added to your client's phone list as privileged, please fill out the Attorney Cell Phone Number Request Application..
Yes. Inmates can now make collect or pre-paid calls. Pre-paid calls can be made using an ADVANCE PAY pre-paid account or using money placed in the telephone debit account.
Each facility warden sets the schedule for inmate telephone use.
All telephone calls except those between an inmate and his/her attorney are restricted to twenty (20) minutes.
Inmates are allowed to have up to ten (10) social and five (5) attorney numbers on their telephone list. Inmates may also call the RIDOC Special Investigation’s Unit (SIU) (401) 462-2282, the RIDOC Inspector’s Office (401) 462-2551, the on-grounds RI State Police (401) 462-2650 and licensed bail bondsmen.
Yes. All telephone calls, except those between inmates and attorneys or law enforcement agencies, are recorded.
Calls are recorded for security reasons.
Yes, callers are given advance notice that their telephone conversations will be recorded. Those persons accepting the inmate’s call are asked to agree to being recorded before the call is connected.
Facility rules specify the times when an inmate may change the numbers on their telephone list.
Since the RIDOC does not know the reason for the block (there could be a no contact order in place) the call will not be allowed at any time.
No. The call will be disconnected and the inmate may be disciplined.
Report any problems to GTL technical support at 1-877-856-3184 or 1-866-345-6088. You can also e-mail technical support at email@example.com. Billing and prepaid issues should be directed to 1-877-650-4249. Questions about the automated pre-paid service should be directed to 1-800-483-8314.
Do not accept the collect call. If the calls continue, contact the facility warden. You may also contact the GTL technical service numbers above.
Visits are a privilege, not a right and this privilege may be approved, denied, suspended or revoked by RIDOC administration. Any visitor who violates any state law, DOC policy or facility-specific rule/procedure or poses a threat to a facility’s security may have his/her visiting privilege suspended or revoked.
Each facility warden determines the facility’s visiting schedule including the day and time for visits, the location and length of visits, the number of weekly visits per inmate and the number of visitors an inmate may have at any one visit. Each facility’s schedule is different.
Inmates are not permitted to have property dropped off or sent to them. All property that inmates are permitted to have must be purchased through the inmate commissary. No mail, books, or other personal property except pre-approved court clothes may be left off at the facility for delivery to an inmate.
Contact the facility for specific information on dropping off or retrieving court clothes.
When it is necessary for an inmate to sign a tax form, or legal document the item should be mailed to the inmate so s/he can sign it and return it to you. Notary services are provided to inmates. In an emergency, contact the inmate’s counselor for assistance or ask the reception desk officer to contact the shift commander for assistance.
For questions related to parole or parolees, please call the Parole Board at (401) 462-0902. For additional information about the Parole Board, click here.
Inmate abuse is not tolerated by the Rhode Island Department of Corrections. You are encouraged to bring such matters to the attention of the following:
Deputy Warden or Warden of the facility in which your loved one is housed,
Assistant Director of Institutions and Operations, or
In addition, this Department has two separate investigatory units—Office of Inspection and Special Investigations Unit—that investigate legitimate complaints regarding both staff and inmate misconduct and matters related to institutional safety and security. Lastly, there is a State Police presence on the grounds.
To report staff misconduct:
Office of Inspection
39 Howard Avenue, Administration Building B, Cranston RI 02920
via collect call: 401-462-2551
To report inmate misconduct:
Special Investigations Unit
40 Howard Avenue, Administration Building A, Cranston, RI 02920
via collect call: 401-462-2282
To report criminal activity:
Rhode Island State Police Detectives
40 Howard Avenue, Administration Building A, Cranston, RI 02920
via collect call: 401-462-2650
Inmate life and operational issues (such as showers, telephone privileges, and recreation) are within the Warden’s purview. Due to the volume of calls to the Director's Office, it is important that both inmates and their loved ones use the existing chain of command when reporting concerns.
Individuals who wish to may write to the Director directly. However, she will refer your correspondence to the proper party, since using the established chain of command will help ensure the appropriate staff member(s) answer(s) your concerns in a timely and consistent manner. You can send her a copy of any letter you write to any staff member. However, by writing to the Director only, you are simply delaying any necessary investigation and/or corrective action.
You should contact the Shift Commander at the facility (see "after hours" numbers above) who will in turn contact the chaplain. The chaplain will notify the inmate of the death as soon as possible.
Medical Program Director
Phone: (401) 462-2678
Fax: (401) 462-2000
Please click here for a guide to new sentence reduction credits, not in place when the handbook was written.
Stressed by worry and just need to talk? Call The Samaritans of Rhode Island at (401) 272-4044 or (Toll free in RI) 1-800-365-4044, or visit www.samaritansri.org